Case study
Healthcare AI triage system
Saved a regional healthcare network $2.1M a year while speeding patient care.
Industry
Healthcare
Key result
$2.1M
Annual savings
Timeline
6 weeks
Services
The Challenge
A 12-facility regional healthcare network was facing escalating patient wait times and unsustainable operational costs. Emergency and urgent care volumes had grown 40% over three years, but staffing had not kept pace. Patients were being triaged manually using paper-based intake forms and verbal handoffs — a process that averaged 47 minutes from arrival to assessment.
The Solution
NetAesthetics designed and built an AI-powered triage system integrated directly with the network's Epic EHR. The system uses natural language processing to extract and classify patient-reported symptoms at intake, routes patients to the appropriate care level automatically, and generates preliminary clinical documentation for the attending clinician to review and confirm. The build took 6 weeks from kickoff to production.
Results
$2.1M
Annual operational savings
67%
Average wait time reduction
-40 min
Documentation time per patient
12
Facilities deployed
6 weeks
Deployment timeline
~950%
ROI (3-year, net)
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